Last updated: November 2021
Almac Pacific Pty Ltd (Almac Pacific) recognises and respects the importance of protecting the privacy of an individual’s personal information. In handling your personal information, Almac Pacific will comply with the Privacy Act 1988 (Cth) (Privacy Act), the Australian Privacy Principles in the Privacy Act and, where relevant, the Credit Reporting Code. This Policy outlines how Almac Pacific and its related companies collect, disclose, use, store or otherwise handle personal information. This Policy explains:
- the kinds of personal information (including credit-related information) we collect, and the purposes for which we do that
- how we manage the personal information that we collect about you.
- how you can seek access to and correction of that information; and
- if necessary, how you can make a complaint relating to our handling of that information.
This policy is not limited to current customers or guarantors of customers (where applicable) – it relates to other individuals who deal with us, whether in relation to the provision of credit or otherwise. This policy statement may be updated from time to time.
INFORMATION ALMAC PACIFIC MAY COLLECT
Almac Pacific will collect certain information about you depending on the circumstances in which the product or service is being provided. This information can include:
- key personal information such as your name, residential and business addresses, telephone numbers, email, and other electronic addresses.
- financial and related information, such as your occupation, accounts, assets, expenses, income, dependents, and regarding your employment, financial and business dealings, and other relevant events.
- your transaction history (with us and our associates or relevant third parties). This information includes products you may have used with us in the past, your payment history, and the capacity in which you have dealt or deal with us.
- other relevant information - depending on the circumstances this may also include driver’s license, membership of professional bodies, tax file number information (other government identifiers if relevant to identifying you).
- commercial credit information of an individual (for a purpose related to an application for commercial credit), being credit related personal information lawfully created and accessible within the Australian credit reporting system including:
- information such as account numbers or customer identifier numbers.
- credit application history with us and other credit providers, such as the type of credit you applied for, the amount of credit you have applied for, the start and end date of relevant credit.
- repayment history information, such as and whether you owe any payments to us or another credit provider (regardless of the capacity in which that credit was provided) that are overdue by 60 days.
- credit ratings, scores and evaluations about you and your credit worthiness.
- credit eligibility information, which is information about you that Almac Pacific obtains from a credit reporting body such as VEDA Advantage or Dunn & Bradstreet together with information Almac Pacific derives from such information based on its own analysis.
- Court proceedings information about you. This is information about a judgment of an Australian court that is made against you that relates to credit that was provided to, or applied for, by you, such as whether you have been declared bankrupt or have been subject to insolvency.
- publicly available information about you; and
- any other information lawfully obtainable within the Australian credit reporting system.
Almac Pacific automatically receives some non-personal information when you visit Almac Pacific’s website including:
- the name of the domain from which you access the Internet.
- the Internet protocol (IP) address of the computer you are using.
- the browser software you use and your operating system.
- the date and time you access Almac Pacific’s website.
- the geographic location from which you access Almac Pacific’s website; and
- the Internet address of the website from which you linked directly to Almac Pacific’s website.
Almac Pacific uses this information to monitor the usage of its website. All the information Almac Pacific automatically captures provides Almac Pacific with the ability to enhance its customers' search and shopping experiences and to determine aggregate information about its user base and usage patterns.
HOW ALMAC PACIFIC COLLECTS THE INFORMATION
In many circumstances, we will collect the above information primarily from you (or from someone who is representing or assisting you). Generally, this information is collected through:
- registering with Almac Pacific on its website.
- completing order entry purchases.
- completion of online or hard-copy application forms including but not limited to
- credit application forms with Almac Pacific
- job application forms
- a ‘Contact Us’ form, quotes, invoices; and
- any other forms provided by Almac Pacific; or
- other exchanges with Almac Pacific through face-to-face meetings or via email, telephone, or facsimile.
There may be occasions when Almac Pacific collects your personal information from other sources such as from an information services provider, credit reporting agency or a publicly maintained record. Generally, Almac Pacific will only collect your personal information from sources other than you if it is unreasonable or impracticable to collect your personal information from you.
HOW ALMAC PACIFIC HOLD AND PROTECT YOUR PERSONAL INFORMATION
Almac Pacific takes steps reasonable in the circumstances to ensure that the personal information it holds is protected from misuse, interference, and loss and from unauthorised access, modification, or disclosure. Almac Pacific holds personal information in both hard copy and electronic forms in secure databases on secure premises. Almac Pacific’s secure databases are located on its own secure premises in New South Wales, Australia and/or stored securely via cloud service. Almac Pacific will destroy or de-identify personal information in circumstances where it is no longer required unless Almac Pacific is otherwise required or authorised by law to retain the information.
PURPOSES FOR WHICH ALMAC PACIFIC MAY COLLECT, HOLD, USE AND DISCLOSE YOUR PERSONAL INFORMATION
Personal information we collect about you will only be held, used, and disclosed as is reasonably necessary for our business purposes and as permitted by law. Purposes for which we will usually hold, use, and disclose your personal information, depending on the circumstances and the nature and products and services you are obtaining from us, include:
- selling, hiring, buying, servicing, and performing warranty work in respect of machinery, equipment, and spare parts, whether new or used.
- providing equipment management services.
- providing services in relation to the financing and resale of machinery and equipment.
- evaluating applications for, and providing, commercial credit in relation to machinery, equipment, parts, and services.
- accounting, billing, and other internal administrative purposes.
- the ongoing monitoring of credit worthiness.
- enforcing our rights, including the collection of outstanding payments and where necessary, initiating legal proceedings.
- complying with various Australian laws which may specifically require us to collect your personal information, and to other laws where collecting your information is necessary for us to comply with our obligations. Some of the key laws which may apply include the Anti-Money Laundering and Counter-Terrorism Financing Act and the Personal Property Securities Act and State and Territory real property and security interests’ laws.
- identifying and informing you of products and services that may be of interest to you from Almac Pacific or selected third parties; and
- any other legal requirements.
Where personal information is used or disclosed, Almac Pacific takes steps reasonable in the circumstances to ensure it is relevant to the purpose for which it is to be used or disclosed. You are under no obligation to provide your personal information to Almac Pacific. However, without certain information from you, Almac Pacific may not be able to provide its products and/or services to you.
DISCLOSING YOUR PERSONAL INFORMATION TO THIRD PARTIES (INCLUDING OVERSEAS)
Where the Privacy Act permits it, we may disclose your personal information for the purposes above to third parties. Other third parties that we may disclose your personal information to include:
- your co-applicant (if any).
- related entities based in Australia or overseas.
- entities that provide services to us such as IT help desks, mailing houses or call centre operators.
- entities providing other services to us, including legal services, financial services, market research and data providers.
- where we act as an agent for, to the principal.
- other financial institutions or entities such as banks and credit providers.
- insurers, assessors, underwriters, brokers, and other distributors.
- government regulatory bodies in Australia and overseas.
- if appropriate, guarantee or security providers.
- mercantile agents (debt collectors) or other enforcement bodies.
- entities who wish to be involved in our business or acquire an interest in our business.
- third parties you authorise to act on your behalf or that are otherwise connected with you (such as your accountant, legal representative, or referee) and
- Law enforcement agencies.
Some of these entities may not be in Australia and may not have an Australian link. For example, our parent company is based in Italy.
Almac Pacific may disclose personal information to overseas recipients to provide its services and products and for administrative or other business management purposes. Before disclosing any personal information to an overseas recipient, Almac Pacific takes steps reasonable in the circumstances to ensure the overseas recipient complies with the Australian Privacy Principles or is bound by a substantially similar privacy scheme unless you consent to the overseas disclosure or it is otherwise required or permitted by law.
Almac Pacific may use and disclose your personal information to inform you of products and services of Almac Pacific that may be of interest to you. In the event you do not wish to receive such communications, you can opt-out by contacting Almac Pacific via the contact details set out in Item 8 below or through any opt-out mechanism contained in a marketing communication to you. Any of the above disclosure is always on a confidential basis. Almac Pacific may also disclose personal information with your consent or if disclosure is required or authorised by law.
YOUR ABILITY TO ACCESS YOUR PERSONAL INFORMATION THAT ALMAC PACIFIC HOLD
Almac Pacific takes steps reasonable in the circumstances to ensure personal information it holds is accurate, up-to-date, complete, relevant, and not misleading. Under the Privacy Act, you have a right to access and seek correction of your personal information that is collected and held by Almac Pacific. If at any time you would like to access or correct the personal information that Almac Pacific holds about you, or you would like more information on Almac Pacific’s approach to privacy, please contact Almac Pacific via the contact details set out in Item 8 below. Almac Pacific will grant access to the extent required or authorised by the Privacy Act or other law and take steps reasonable in the circumstances to correct personal information where necessary and appropriate.
To obtain access to your personal information:
- you will have to provide proof of identity. This is necessary to ensure that personal information is provided only to the correct individual and that the privacy of others is protected.
- Almac Pacific requests that you be reasonably specific about the information you require; and
- Almac Pacific may charge you a reasonable administration fee, which reflects the cost to Almac Pacific, for providing access in accordance with your request.
If Almac Pacific refuses your request to access or correct your personal information, Almac Pacific will provide you with written reasons for the refusal and details of complaint mechanisms available to you. Almac Pacific will also take steps reasonable in the circumstance to provide you with access in a manner that meets your needs and the needs of Almac Pacific. Almac Pacific will usually respond to your request to access or correct your personal information within 30 days from your request but in some circumstances it may take longer.
Almac Pacific uses the following cookies when you visit our website:
- Site functionality cookies – these cookies allow you to navigate the website, log in and purchase.
- Site analytics cookies – these cookies allow us to measure and analyse how our customers use our site.
- Advertising cookies – these cookies are used to deliver marketing and advertising materials that are relevant to you. These advertisements are often delivered through a third-party. For example, we may use Google’s remarketing service to target our ads to you based on your prior use of our website when you visit other sites in Google’s network.
By accessing our website, you agree to cookies being stored in your browser or device. Browsers may be able to be configured to accept or reject cookies, or to notify when a cookie is being sent. The ‘help’ function on your browser will provide details on how to change configurations. The functionality of our website may be affected if cookies are blocked or rejected.
REVISIONS TO THIS POLICY
PRIVACY COMPLAINTS AND DISPUTES
Please direct all privacy complaints to Almac Pacific’s Privacy Compliance department. At all times, privacy complaints:
- will be treated seriously.
- will be dealt with promptly.
- will be dealt with in a confidential manner; and
- will not affect your existing obligations to Almac Pacific or affect the commercial arrangements between you and Almac Pacific.
Almac Pacific’s Privacy compliance department will endeavour to confirm receipt of the complaint within 7 days of you making the complaint. It is Almac Pacific’s policy to investigate and resolve all complaints (where practicable) within 30 Days of receiving the complaint. If you are dissatisfied with the outcome of your complaint, you may refer the complaint to the Federal Office of the Australian Information Commissioner.
CONTACTING ALMAC PACIFIC
Contact information for further enquiries regarding your personal information:
Phone: 0402 982 999
Manager, Almac Pacific
2/28 Corporate Terrace, Pakenham VIC 3810